Privacy Notice and Faqs
Customer’s personal information is kept STRICTLY CONFIDENTIAL, it is not shared with any third party companies or anyone outside ANABOLICS-STORE.COM.
1. What is the cost of shipping?
Shipping is FLAT FEE and it costs 30 euro, regardless of your location, added automaticly to your shopping cart cost.
2. What are the shipping methods you offer?
We shipp from inside EU and we use COURIER SERVICES DELIVERY BY TRUCK. Delivery time may take 4-5 working days. You can track the order by track&trace numbers emailed to you.
3. How long is the whole process of ordering and shipping?
Order confirmation with instructions is displayed automatically.
Now you can choose between WESTERN UNION or DIRECT BANK TRANSFER TO OUR HONG KONG ACCOUNT payment methods.
PAYMENT UNDER 300 EURO MUST BE MADE ONLY USING WESTERN UNION TRANSFER
and immediately after you submit your order (YOU WILL ALSO RECEIVE AND EMAIL. Once payment is confirmed (via direct bank transfer), we process and dispatch your order within 24 hours. You will also receive the traking number for your package. Shipping time is 3-5 working days.
4. How do I pay? How secure is it?
Information on payment is provided in step 3 on order process, and its sent also directly to your e-mail address. You can pay by DIRECT BACK TRANSFER or using WESTERN UNION transfer. We will provide you all payment coordinates after your order is received. Please, follow the payment instructions carefully to avoid unnecessary delay.
5. How do I change my order after it has been placed?
Unfortunately, we do not make any manual changes or cancellations to pending orders. Since the order
process is entirely computerized, it is much faster, more efficient and less problematic to do so.
NOTE! Since order cancellations are not accepted once payment is received, you must be careful to
make necessary order changes BEFORE payment is made.
WARNING! NO RETURNS OR REFUNDS ARE MADE!
6. What is the minimum and maximum amount I can order at one time?
We do not have amount or quantity limit on orders! However, we give an extra 15% discount for avery order more than 1000euro! (for wolesale prices, please contact us via email
7. Do I need a prescription to order?
No prescription is needed for any the products that we ship.
8. Is a signature required?
9. Is your products are authentic?
All of our products are authentic with 100% medicial grade quality.
10. Where do you ship the orders?
We will send the orders by the safest way from inside European Union, to all european union countries EXCEPT SMALL ISLANDS (ALL CANARY ISLANDS, CORSICA, SARDINIA) AND THESE 5 COUNTRIES: Finland, Norway, Malta, Romania and Switzerland!!!!
DO NOT ORDER IF YOU WANT SHIPPING IN COUNTRIES ALLREADY MENTIONED!
NO REFUNDS OR CANCELLATION WILL BE MADE!
We will guarantee the shipping delivery, BUT BE VERY CAREFULLY AND FOLLOW TRAKING NUMBER THAT WE WILL PROVIDE YOU IN ORDER TO SAFELY RECEIVE THE PACKAGE.
PROVIDE A CORRECT ADRESS AND REAL PHONE NUMBER!No reshipping will be made IN CASE THE ADRESS IS WRONG OR THE PHONE NUMBER IS NOT CORRECT.!!!
Nomal delivery time is 1-2 weeks since the payment was made.